Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you contact us, request a consultation, download resources, subscribe to newsletters, or interact with our Website, we may collect:

• Full Name
• Company Name
• Email Address
• Phone Number
• Country/Region
• Job Title
• Business Information
• Project Requirements
• Any other information voluntarily submitted through forms, emails, or communications

Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Screen Resolution
• Pages Visited
• Date and Time of Visit
• Referring Website
• Clickstream Data
• Session Duration
• Geographic Location (Country/City level)
• Cookie Identifiers

2. How We Use Your Information

Your information may be used to:

• Respond to inquiries and consultation requests.
• Deliver IT consulting and software development services.
• Prepare quotations and project proposals.
• Improve our Website, services, and customer experience.
• Personalize Website content.
• Analyze visitor behavior and Website performance.
• Conduct marketing and promotional activities.
• Send newsletters, industry insights, and business updates (where legally permitted).
• Prevent fraud and maintain Website security.
• Comply with legal obligations.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar privacy laws, we process your personal information based on one or more of the following legal grounds:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Our legitimate business interests, provided such interests do not override your rights and freedoms.

4. Cookies and Similar Technologies

Our Website uses cookies, pixels, tags, and similar technologies to enhance your browsing experience and improve our services.

Cookies help us:

• Remember your preferences.
• Analyze Website traffic.
• Measure Website performance.
• Improve Website functionality.
• Understand visitor behavior.
• Deliver relevant advertising and remarketing campaigns.

The types of cookies we may use include:

You may disable cookies through your browser settings. However, certain Website features may not function properly.

5. Cookie Consent

If you access our Website from regions where consent is legally required (such as the European Union or United Kingdom), you will be presented with a Cookie Consent Banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize cookie preferences

You can modify your cookie preferences at any time through your browser settings or future cookie preference controls made available on our Website.

6. Third-Party Services

We may use trusted third-party providers including:

• Google Analytics
• Google Tag Manager
• Microsoft Clarity
• Google Ads
• LinkedIn Insight Tag
• Meta Pixel (Facebook)
• CRM Platforms
• Email Marketing Platforms
• Cloud Hosting Providers

These providers process data solely for providing services on our behalf and are contractually obligated to safeguard your information.

7. Marketing Communications

With your consent where required, we may send:

• Newsletters
• Product Updates
• Industry Insights
• Company Announcements
• Promotional Offers
• Event Invitations

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

8. Lead Forms and Consent

When you submit any contact form, consultation request, quote request, or resource download form on our Website, you voluntarily provide personal information to us.

By submitting a form, you acknowledge that:

• The information provided is accurate to the best of your knowledge.
• You consent to us contacting you regarding your inquiry.
• You have read and accepted this Privacy Policy.

Where required by law, our forms may include an explicit consent checkbox before submission.

9. Sharing of Information

We never sell your personal information.

We may share information with:

• Employees involved in delivering services.
• Trusted technology partners.
• Hosting providers.
• CRM and marketing automation platforms.
• Legal authorities when required by law.
• Professional advisors.
• Successor entities in the event of mergers or acquisitions.

All third-party providers are expected to maintain appropriate security measures.

10. International Data Transfers

As a global IT consulting company, your information may be processed or stored in countries outside your country of residence.

Whenever personal data is transferred internationally, we implement reasonable safeguards to ensure compliance with applicable privacy laws.

11. Data Security

We implement appropriate administrative, physical, and technical safeguards to protect personal information against:

• Unauthorized access
• Data loss
• Misuse
• Disclosure
• Alteration
• Destruction

Although we follow industry-standard security practices, no Internet transmission or electronic storage method is completely secure.

12. Data Retention

We retain personal information only for as long as necessary to:

• Deliver requested services.
• Complete contractual obligations.
• Comply with legal requirements.
• Resolve disputes.
• Enforce agreements.
• Maintain legitimate business records.

Information that is no longer required is securely deleted or anonymized.

13. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access your personal data.
• Correct inaccurate information.
• Delete your information.
• Restrict processing.
• Object to processing.
• Withdraw consent.
• Request data portability.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us using the details below.

14. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Know what personal information we collect.
• Request access to your personal information.
• Request deletion of your personal information.
• Correct inaccurate personal information.
• Limit the use of sensitive personal information where applicable.
• Request disclosure of categories of information collected and shared.

Tiles IT Solutions does not sell or share personal information for monetary consideration.

California residents may exercise these rights by contacting us using the details below.

15. Third-Party Websites

Our Website may include links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage users to review their respective privacy policies.

16. Children's Privacy

Our services are intended for businesses and professionals.

We do not knowingly collect personal information from children under the age of 16.

If we become aware that personal information from a child has been collected inadvertently, we will promptly delete it.

17. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations.

The updated version will be published on this page with a revised Effective Date.

18. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us: